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What is the network behind EZRoam?
EZRoam uses the iPASS global network to provide easy dial-up access to the Internet from more than 14,000 local points of presence (POPs) in 150 countries around the world. iPASS enables this service by using the networks of top-tier network access providers throughout the world, and through a unique third-party Internet clearinghouse and settlement system.
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Where or how do I find local access points?
We provide client software for you to install on your laptop. Once you sign up, you can download the software. To use EZRoam, simply launch the EZRoam dialer. Select your country and city to see the dial-up, ISDN, or Broadband options available to you.
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What do I need to use the EZRoam service?
You need the EZRoam client software, which has a point-and-click interface and a listing of all access numbers. It includes all the scripts and properties associated with these numbers so you do not have to re-configure your notebook's dialer.
The only other requirement depends on how you choose to connect:
1. For Dial-up access points: an RJ-11 phone cord to plug into your modem and a phone jack
2. For ISDN: an ISDN cable
3. For Wired Broadband: an RJ-45 network cord to plug into your notebook and the Broadband network port (for example, in your hotel room)
4. For Wireless Broadband: a wireless card (802.11b) or built-in wireless capability.
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What types of devices or operating systems do
you support?
We currently support Windows 95/98/ME and Windows NT/2000/XP. Other platforms will be available in the future, including one for PDAs.
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How can I connect to my company network using
EZRoam?
EZRoam works with most leading VPN solutions to connect you securely to your company network. For more information on VPNs, see our
Security page.
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What is a "Hot Spot" and what are the advantages
of connecting to one?
A Hot Spot is a high-speed Internet connection generally set up at a public location, such as an airport, hotel, or convention center. A Hot Spot is generally Broadband, meaning high-speed, and can be wired or wireless. For wired Broadband, you need a typical network cable (RJ-45) while to connect to wireless Broadband, you need wireless capability (802.11b). You may have high-speed Internet access at home and at work. When traveling, dial-up speeds can be frustrating. EZRoam now offers high-speed Broadband access in many major cities. Before a trip, it may be useful to check the EZRoam dialer and make your travel plans based on availability of Hot Spots.
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EZRoam asks me for my username and domain. Which
username and which domain?
When you log into EZRoam, you will be asked for your username, domain, and password. The username and domain should be the email address you used to sign up for EZRoam.
For example, if your user id at EZM.com were johndoe@mycompany.com, you would enter johndoe for username
and mycompany.com for the domain. Then you would enter your EZM.com password.
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Note: Terms, conditions, pricing, features and service options subject to change without notice. Initial trial offer is a limited time offer.
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